Real-time Escalation Alerts allow you to swiftly respond to customer and driver feedback.
What if you were able to be notified of customer and driver comments in real-time and were able to respond instantaneously? Now you can!
Real-time Escalation Alerts are entirely branded and allow your company to swiftly respond to customer and driver feedback. As a result, our clients have seen a reduction in customer wait times and improvements in overall end-consumer satisfaction.
Real-time Escalation Alerts can be linked to the following features:
- Low customer feedback
- Advanced Completion codes
- Error / Failure Codes
- Sub-brands
This gives your company the ability to respond and provide a solution to dissatisfied customers in order to improve their overall experience with your company in real-time.
Low Feedback Escalations
Utilising Radaro 5-Star Feedback, you can configure Low Feedback Escalations allowing you to quickly respond to low customer feedback. Escalations will be sent a designated email address including the the corresponding job report.
In addition, you can utilise the Radaro Star-Rating Redirect feature to gain more details or acknowledge the customers response while undertaking investigations.
Completion Code Escalations
Drivers and Technicians often identify scenarios where further action is required for a customer even when a job is successfully completed. With Completion Codes, Drivers are able to trigger escalations enabling follow up action to be taken before the Driver has completed their jobs for the day.
Codes are customisable to your operations, and each code can have a unique escalation point, ensuring the right team to action the follow up is notified to expedite resolution. 
Error / Failure Escalations
Understanding why jobs fail is the starting point to address operational issues and minimise costs associated with job failures.
Codes are customisable to your operations, and each code can have a unique escalation point, ensuring the right team to action the follow up is notified to expedite resolution.
