Real-time Escalations & Customer Triage
Break down operational silos to increase cross-departmental agility and improve customer experiences.
REACT provides a centralised location for all your delivery escalations allowing both dispatch and customer service teams full access to the necessary details empowering prompt, efficient resolution of customer concerns.
REACT creates and tracks escalations across the enterprise through an open, collaborative platform all backed by a complete audit trail.
REACT Key Features
- Capture multiple escalation types in one location
- Delivery Success & Failure Codes
- Low Customer Feedback Ratings
- Checklist compliance Responsibility Allocation:
- Configure which Users receive which escalations
- Multiple filter options:
- See what’s relevant for you
- Quick Search Capabilities:
- Easily locate the escalation you need
- Escalation re-assignment capability
- PDF exports of escalation history
- Option to manually create escalations
- ...and more!
Radaro REACT offers a blend of clarity, precision, and efficiency.
By centralising all escalations, REACT empowers you to uphold accountability among crucial operational stakeholders. Tailored to offer comprehensive oversight of operational and customer issues spanning dispatch and service teams, REACT optimises workflows, enhancing customer satisfaction and team efficiency.