REACT - Features & Benefits

Central location for all escalations:

REACT makes managing customer escalations a breeze. With its organised layout, you can track and update the status of issues in real-time, ensuring that each case is handled promptly.

Capture all field escalations in a centralised location allowing:

  • Full transparency
  • Audit trail
  • Sharing of task resolution across teams and/or locations


Prioritisation and Alerts:

With the ability to see the escalation types and their status at a glance—like spotting a 'New' tag—you can prioritise your workflow to address the most pressing matters first.

Quick Search Capabilities:

The platform offers a robust search function, allowing you to categorise and locate specific entries based on date, customer, or the nature of the job and status of resolution.

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Customisable Filters:

You can filter cases by date, job status, or merchant, allowing you to quickly find what you're looking for without sifting through irrelevant data. 

Watch List:

Star specific jobs to create a Watch List of escalations you need to keep on top of.

Time Monitoring:

It includes an intuitive time-tracking feature, that monitors the duration since an escalation was lodged and last addressed. This ensures a timely response and reporting to monitor and address any underlying issues causing delays to escalation resolution.

Accountability and Assignment:

You can assign escalations to appropriate team members for further action, and you can always see at a glance who is responsible for which escalation, resulting in better accountability and distribution of work

Overall, RADARO REACT offers a blend of clarity, precision, and efficiency, designed to streamline escalation resolution across disparate teams from operations, to customer service and sales.  

REACT is designed to enhance productivity, improve response times, and enhance customer satisfaction.


If you need assistance or have any queries regarding REACT, contact your Radaro Customer Success Manager or a member of the Radaro team via