1. Radaro Knowledge Base
  2. Management Portal Guides

Creating an Error Code

Learn how to create, edit and archive error codes in your portal

Error (or Failure) codes allow you to monitor and track the reasons why your Deliveries or Service Jobs can not be completed as planned.

To create, update or edit your Error/Failure codes login to your Radaro Management Portal, go to “Settings” and then “Add-ons”.   

Use the Arrow to the right to expand the Error Codes section.

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Add a New Error Code

Click Add New and complete the description field.

The description will show within the Radaro Driver App to be selected by Drivers and Technicians.

Add New Error Code

Edit an Existing Code

Select the pencil icon, and update the Description field accordingly, then Save.

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Deleting Codes

Select the red bin symbol to Delete an Error code.

Please note, to maintain data and reporting, you can only delete a code if it has not been used.   

Deleting an Error Code

Archiving Codes

To archive a code that is no longer required, use the green toggle button to deactivate the code.  Archived codes will not show within the Radaro Driver App.  

Archiving Code

Click the link for a guide on Failing Jobs From the Driver App.

Escalating Job Completion Codes

For both Radaro Advanced Completion and Error Codes each individual code can have a unique escalation point - a specific email address to receive alerts in real time for immediate action.  To apply an escalation point to your Codes, reach out to your Radaro Account Manager or support@radaro.com.au 


If you need assistance with Creating an Error Code or are interested in learning more about how Radaro can be integrated into your operations, contact your Radaro Account Manager or a member of the Radaro team via support@radaro.com.